EL MAHI, S. . Les facteurs de détérioration de la relation client: cas des relations de services aux particuliers. International Journal of Economic Studies and Management (IJESM), [S. l.], v. 3, n. 1, p. 367–382, 2023. DOI: 10.5281/zenodo.7707913. Disponível em: https://woasjournals.com/index.php/ijesm/article/view/509. Acesso em: 29 mar. 2024.